Legal Documentation

1. Data Controller
TiventraSolutions, registered at Nørregade 15, 1165 København K, Danmark, Danmark, is the data controller responsible for processing your personal data in accordance with the EU General Data Protection Regulation (GDPR).

2. Data Collection
We collect and process the following categories of personal data:

• • Contact information (name, email address, phone number)
• • Professional details (company name, job title, industry)
• • Technical data (IP address, browser type, device information)
• • Communication records (inquiries, project specifications)
• • Transaction data (payment information, service history)

3. Legal Basis for Processing
We process your personal data based on the following legal grounds:

• • Consent: When you voluntarily provide your data through forms or direct communication
• • Contractual necessity: To fulfill our contractual obligations and deliver requested services
• • Legitimate interest: To improve our services, ensure security, and maintain business operations
• • Legal obligation: To comply with applicable laws and regulatory requirements

4. Data Usage
Your personal data is used for the following purposes:

• • Processing service inquiries and project specifications
• • Delivering software architecture and development services
• • Communication regarding projects, updates, and support
• • Billing, invoicing, and payment processing
• • Improving our services and user experience
• • Compliance with legal and regulatory obligations

5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for the duration of the business relationship plus five years, as required by Danish accounting regulations.

6. Data Security
TiventraSolutions implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.

7. Your Rights
Under the GDPR, you have the following rights:

• • Right of access: Request information about the personal data we hold about you
• • Right to rectification: Request correction of inaccurate or incomplete data
• • Right to erasure: Request deletion of your personal data ("right to be forgotten")
• • Right to restriction: Request limitation of processing in certain circumstances
• • Right to data portability: Receive your data in a structured, machine-readable format
• • Right to object: Object to processing based on legitimate interests or direct marketing
• • Right to withdraw consent: Withdraw previously given consent at any time

8. International Data Transfers
As a Danish company operating within the EU/EEA, we generally do not transfer personal data outside the EU/EEA. Should such transfer become necessary, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Contact for Privacy Matters
For any privacy-related inquiries or to exercise your rights, contact us at:
TiventraSolutions
Nørregade 15, 1165 København K, Danmark, Danmark
Email: [email protected]
Phone: +45 24 91 38 72

1. What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

2. Types of Cookies We Use

• • Essential Cookies: Required for basic website functionality, including session management and security features. These cannot be disabled.
• • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. This information helps us improve our services.
• • Preference Cookies: Remember your settings and preferences to provide a personalized experience on future visits.
• • Marketing Cookies: Used to track visitors across websites for purposes of displaying relevant advertisements.

3. Specific Cookies Used

• • Session cookies: Temporary cookies that expire when you close your browser
• • Persistent cookies: Remain on your device until manually deleted or expired
• • Third-party cookies: Set by external services integrated into our website (e.g., Google Analytics)

4. Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:

• • View what cookies are stored and delete them individually
• • Block third-party cookies
• • Block cookies from particular sites
• • Block all cookies
• • Delete all cookies when you close your browser

5. Impact of Disabling Cookies
If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly. Essential cookies cannot be disabled as they are necessary for the website to function.

6. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology or legislation. Any changes will be posted on this page with an updated revision date.

7. Contact
For questions about our use of cookies, contact:
TiventraSolutions
Nørregade 15, 1165 København K, Danmark, Danmark
Email: [email protected]

1. Overview
At TiventraSolutions, we are committed to delivering high-quality software architecture and development services. This Refund Policy outlines the conditions under which refunds may be issued for our services.

2. Service Delivery
Our services are delivered as professional consulting and software development. Due to the customized nature of our work, refunds are evaluated on a case-by-case basis considering the following factors:

• • Stage of project completion
• • Resources already allocated and utilized
• • Specific terms outlined in the project agreement
• • Whether deliverables meet agreed specifications

3. Eligible Refund Scenarios

• • Service Not Initiated: Full refund if work has not commenced within 14 days of payment
• • Service Cancellation: Partial refund based on work completed if cancellation occurs after project initiation
• • Quality Issues: Remediation or partial refund if deliverables significantly deviate from agreed specifications
• • Duplicate Payment: Full refund of any duplicate charges

4. Non-Refundable Items

• • Completed and approved milestones
• • Third-party software licenses procured on behalf of the client
• • Infrastructure costs already incurred
• • Consultation fees for completed sessions

5. Refund Request Process
To request a refund, you must:

• • Submit a written request to [email protected]
• • Include your project reference number and payment details
• • Provide a detailed explanation of the refund reason
• • Allow up to 10 business days for review and processing

6. Refund Processing
Approved refunds will be processed using the original payment method within 14 business days. For payments made via bank transfer, refunds will be issued to the originating account.

7. Dispute Resolution
In the event of a dispute regarding refunds, both parties agree to attempt resolution through good-faith negotiation before pursuing any legal remedies. Danish law shall govern any unresolved disputes.

8. Contact
For refund inquiries, contact:
TiventraSolutions
Nørregade 15, 1165 København K, Danmark, Danmark
Email: [email protected]
Phone: +45 24 91 38 72